Frequently Asked Questions

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1. What is the Telecel Corporate Online Request Portal?

The Telecel Corporate Online Request Portal is designed to enable corporate clients of Telecel request for Mobile and Data services at their convenience.

2. How do I access the portal?

The portal is currently accessible on Google Chrome and Mozilla Firefox browsers at /enterprise-request/login/

3. How do I sign up?

You can sign up to the portal at /enterprise-request/sign-up/

4. What do I do if I have forgotten my password?

You can reset your password using this link: /enterprise-request/password-reset

5. What will happen to accounts I already have?

All accounts you have with Telecel will still be active and accessible when you sign up onto the portal.
When you sign up, you will be asked to confirm if you have an existing service with Telecel. After confirmation, you will be asked to input your account number and you will receive a verification code via SMS in order to gain access to your accounts.

6. Can I have more than one person managing my company’s accounts?

Yes, you can. The main administrator of the account can add other users to request for services on behalf of the company

7. How do I add more users to manage my company’s accounts?

Once signed in, go to /enterprise-request/app/users and select ‘Add New’ to add a new user.

8. How do I add delegates to my company’s account?

New delegates can be created by visiting /enterprise-request/app/contact-ids . Click ‘Add New’, fill all relevant fields, and click ‘save’ to add your new delegate.

9. How do I place service requests?

To place service requests, visit /enterprise-request/app/requests/service-types . Select the type of service request you want to make. From the Contact IDs drop down, add two contact ids to your request, then fill in all relevant fields, and save.

10. How do I track my service requests?

You can track your company’s service requests here: /enterprise-request/app/requests

11. My company’s contact details have changed. What do I do?

You can send a request to update your company’s contact details. Visit /enterprise-request/app/bio-update-history to update your company’s contact details. Your account manager will process the request and update accordingly. `

12. Will the account manager of my company accounts change?

No. You will maintain your same account manager(s).

13. My company has several accounts. What will happen to them?

All accounts and their respective account numbers will be available on the portal when you sign in as an existing customer and confirm that you have a service with Telecel using one of your company’s account numbers.

14. A user of the portal has left my company. How do I prevent the person from managing my company’s accounts?

You can disable users in order to prevent unauthorised access to your company’s accounts. To disable users, visit /enterprise-request/app/users

15. Who can I contact when the portal is inaccessible?

You can email us at vbscustomerrelationsteam@telecel.com or call us on 0800-10000.